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Stellenangebot

IT Senior Support Engineer (m/f/d)

FKS Austria, technisch

Elsbethen | Full-Time (Home Office Possibility) | ASAP

 

Who we are

FKS Austria is a traditional and crisis-proof family business that specialises in IT services. As a dynamic and agile team, we specialize in IT in-house support for our customer, one of the leading beverage manufacturers from Austria with headquarters in Fuschl am See. The customers valuate our services and our integration into their organisation for 20 years now. 

Role summary

Serve as the intermediary between the Service Desk, relevant partners and stakeholders regarding workplace-related matters. Operate as the quality gatekeeper for tickets, knowledge and changes, with enhanced rights beyond first level to assure stable, secure and efficient operations. Combine hands-on deep troubleshooting with problem management, analysis and continuous service improvement. 

What to expect

  • Support colleagues with complex inquiries through detailed error analysis, troubleshooting and knowledge sharing for sustainable problem resolution
  • Monitoring of ticket trends and process uncertainties, deriving measures for improvement and standardization
  • Assist the Service Desk in decision-making processes, oversee service transitions from planning to completion and represent the Service Desk as a subject matter expert in projects
  • Act as a supervisor for your Service Desk colleagues
  • You keep the flow of information within the team active, work closely with internal and external partners and share your expertise - whether through training sessions or by creating and optimizing documentations
  • Provide VIP support on-demand, remotely or onsite for designated users
  • Takeover defined tasks using enhanced rights and tools
  • An annual gross salary of EUR 50,000 (based on full-time employment, 38.5 hours per week); significantly higher salary is possible depending on relevant qualifications/ experience.

What you provide

  • 3+ years in IT support with strong focus on workplace/end‑user computing
  • Expert troubleshooting across Windows and Apple devices, M365, endpoint management systems, mobile devices and client security
  • Solid understanding of ITSM processes and tooling (e.g.: incident-, request- and problem-management)
  • A strong ability to communicate effectively during interactions with service managers and partners, coupled with the skill to simplify complex technical issues into clear, actionable steps for the service desk and end user
  • German and English fluency; additional European languages are an advantage
  • Experience with VIP support and handling sensitive IT topics
  • Independent, careful and responsible way of working

What we offer

    Free Lunch

    Mobile Phone (private use)

    Sports Facilities

    Team Events

    Drinks & Fruits

    No Dress Code

    Good Connections

    Onboarding

    Training

    No All-In Contract

    Different Discounts

    Underground Garage

    Modern Office

  • 40 % Home Office Possibility

Please send your application to FKS in Hamburg by email to Bewerbung@fks.de or by post. Personnel matters are handled from there. We are looking forward to receiving information on your possible start date and your salary expectations.

Applications by post have to be send to:
Friedrich Karl Schroeder GmbH & Co. KG
Personalabteilung / Recruiting
Schwarzer Weg 8
22309 Hamburg
Germany

Please send applications by email to Bewerbung@fks.de

For ease of reading we have used the masculine form of address in the text. Of course, people of all gender identities are welcome at FKS-Austria.

Important notice

You can apply to our company electronically, especially via email at Bewerbung@fks.de. Of course we´ll use your information exclusively for processing the application. Personnel matters for FKS Austria are handled by FKS Friedrich Karl Schroeder GmbH & Co. KG in Hamburg. Your application will be reviewed there and forwarded to the Austrian team leader. Please note that unencrypted emails are not protected during transmission. We recommend you encrypt any confidential documents/ materials before sending them to us or send them by post. You can find more information on applicant data protection on the website.

Personal contact


Ivana Stadler
Personalreferentin
Recruiting über die Firma FKS Friedrich Karl Schroeder
+49 40 63705-133
Bewerbung@fks.de

Aktuelle Angebote

Initiativbewerbung möglich